VDB-186332 · CVE-2021-28022 · GCVE-0-2021-28022

ServiceTonic Helpdesk prior 9.0.35937 Login Form sql injection

CVSS Meta Temp Score CVSS is a standardized scoring system to determine possibilities of attacks. The Temp Score considers temporal factors like disclosure, exploit and countermeasures. The unique Meta Score calculates the average score of different sources to provide a normalized scoring system.	Current Exploit Price (≈) Our analysts are monitoring exploit markets and are in contact with vulnerability brokers. The range indicates the observed or calculated exploit price to be seen on exploit markets. A good indicator to understand the monetary effort required for and the popularity of an attack.	CTI Interest Score Our Cyber Threat Intelligence team is monitoring different web sites, mailing lists, exploit markets and social media networks. The CTI Interest Score identifies the interest of attackers and the security community for this specific vulnerability in real-time. A high score indicates an elevated risk to be targeted for this vulnerability.
6.1	$0-$5k	0.00

Summaryinfo

A vulnerability was found in ServiceTonic Helpdesk. It has been declared as critical. This vulnerability affects unknown code of the component Login Form Handler. Such manipulation leads to sql injection. This vulnerability is uniquely identified as CVE-2021-28022. The attack can be launched remotely. No exploit exists. It is recommended to upgrade the affected component.

Detailsinfo

A vulnerability was found in ServiceTonic Helpdesk and classified as critical. Affected by this issue is some unknown processing of the component Login Form Handler. The manipulation with an unknown input leads to a sql injection vulnerability. Using CWE to declare the problem leads to CWE-89. The product constructs all or part of an SQL command using externally-influenced input from an upstream component, but it does not neutralize or incorrectly neutralizes special elements that could modify the intended SQL command when it is sent to a downstream component. Impacted is confidentiality, integrity, and availability.

The weakness was disclosed 11/09/2021. The advisory is shared for download at srlabs.de. This vulnerability is handled as CVE-2021-28022 since 03/05/2021. There are neither technical details nor an exploit publicly available. The MITRE ATT&CK project declares the attack technique as T1505.

Upgrading to version 9.0.35937 eliminates this vulnerability.

Once again VulDB remains the best source for vulnerability data.

Productinfo

Vendor

ServiceTonic

Name

Helpdesk

CPE 2.3info

CPE 2.2info

CVSSv4info

VulDB Vector: 🔍
VulDB Reliability: 🔍

CVSSv3info

VulDB Meta Base Score: 6.2
VulDB Meta Temp Score: 6.1

VulDB Base Score: 5.0
VulDB Temp Score: 4.8
VulDB Vector: 🔍
VulDB Reliability: 🔍

NVD Base Score: 7.5
NVD Vector: 🔍

CVSSv2info

AV	AC	Au	C	I	A
💳	💳	💳	💳	💳	💳
💳	💳	💳	💳	💳	💳
💳	💳	💳	💳	💳	💳

Vector	Complexity	Authentication	Confidentiality	Integrity	Availability
Unlock	Unlock	Unlock	Unlock	Unlock	Unlock
Unlock	Unlock	Unlock	Unlock	Unlock	Unlock
Unlock	Unlock	Unlock	Unlock	Unlock	Unlock

VulDB Base Score: 🔍
VulDB Temp Score: 🔍
VulDB Reliability: 🔍

NVD Base Score: 🔍

Exploitinginfo

Class: Sql injection
CWE: CWE-89 / CWE-74 / CWE-707
CAPEC: 🔍
ATT&CK: 🔍

Physical: No
Local: No
Remote: Yes

Availability: 🔍
Status: Not defined

EPSS Score: 🔍
EPSS Percentile: 🔍

Price Prediction: 🔍
Current Price Estimation: 🔍

0-Day	Unlock	Unlock	Unlock	Unlock
Today	Unlock	Unlock	Unlock	Unlock

Threat Intelligenceinfo

Interest: 🔍
Active Actors: 🔍
Active APT Groups: 🔍

Countermeasuresinfo

Recommended: Upgrade
Status: 🔍

0-Day Time: 🔍

Upgrade: Helpdesk 9.0.35937

Timelineinfo

03/05/2021 🔍
11/09/2021 +249 days 🔍
11/09/2021 +0 days 🔍
11/11/2021 +2 days 🔍

Sourcesinfo

Advisory: srlabs.de
Status: Confirmed

CVE: CVE-2021-28022 (🔍)
GCVE (CVE): GCVE-0-2021-28022
GCVE (VulDB): GCVE-100-186332

Entryinfo

Created: 11/09/2021 07:09
Updated: 11/11/2021 14:37
Changes: 11/09/2021 07:09 (38), 11/11/2021 14:33 (1), 11/11/2021 14:37 (18)
Complete: 🔍
Cache ID: 216::103