VDB-186334 · CVE-2021-28024 · GCVE-0-2021-28024

ServiceTonic Helpdesk prior 9.0.35937 Login Form improper authentication

CVSS Meta Temp Score CVSS is a standardized scoring system to determine possibilities of attacks. The Temp Score considers temporal factors like disclosure, exploit and countermeasures. The unique Meta Score calculates the average score of different sources to provide a normalized scoring system.	Current Exploit Price (≈) Our analysts are monitoring exploit markets and are in contact with vulnerability brokers. The range indicates the observed or calculated exploit price to be seen on exploit markets. A good indicator to understand the monetary effort required for and the popularity of an attack.	CTI Interest Score Our Cyber Threat Intelligence team is monitoring different web sites, mailing lists, exploit markets and social media networks. The CTI Interest Score identifies the interest of attackers and the security community for this specific vulnerability in real-time. A high score indicates an elevated risk to be targeted for this vulnerability.
7.9	$0-$5k	0.00

Summaryinfo

A vulnerability categorized as critical has been discovered in ServiceTonic Helpdesk. Impacted is an unknown function of the component Login Form Handler. Executing a manipulation can lead to improper authentication. The identification of this vulnerability is CVE-2021-28024. There is no exploit available. It is advisable to upgrade the affected component.

Detailsinfo

A vulnerability was found in ServiceTonic Helpdesk. It has been declared as critical. This vulnerability affects an unknown functionality of the component Login Form Handler. The manipulation with an unknown input leads to a improper authentication vulnerability. The CWE definition for the vulnerability is CWE-287. When an actor claims to have a given identity, the product does not prove or insufficiently proves that the claim is correct. As an impact it is known to affect confidentiality, integrity, and availability.

The weakness was shared 11/09/2021. The advisory is available at srlabs.de. This vulnerability was named CVE-2021-28024 since 03/05/2021. The technical details are unknown and an exploit is not available.

Upgrading to version 9.0.35937 eliminates this vulnerability.

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Productinfo

Vendor

ServiceTonic

Name

Helpdesk

CPE 2.3info

CPE 2.2info

CVSSv4info

VulDB Vector: 🔍
VulDB Reliability: 🔍

CVSSv3info

VulDB Meta Base Score: 8.0
VulDB Meta Temp Score: 7.9

VulDB Base Score: 6.3
VulDB Temp Score: 6.0
VulDB Vector: 🔍
VulDB Reliability: 🔍

NVD Base Score: 9.8
NVD Vector: 🔍

CVSSv2info

AV	AC	Au	C	I	A
💳	💳	💳	💳	💳	💳
💳	💳	💳	💳	💳	💳
💳	💳	💳	💳	💳	💳

Vector	Complexity	Authentication	Confidentiality	Integrity	Availability
Unlock	Unlock	Unlock	Unlock	Unlock	Unlock
Unlock	Unlock	Unlock	Unlock	Unlock	Unlock
Unlock	Unlock	Unlock	Unlock	Unlock	Unlock

VulDB Base Score: 🔍
VulDB Temp Score: 🔍
VulDB Reliability: 🔍

NVD Base Score: 🔍

Exploitinginfo

Class: Improper authentication
CWE: CWE-287
CAPEC: 🔍
ATT&CK: 🔍

Physical: No
Local: No
Remote: Yes

Availability: 🔍
Status: Not defined

EPSS Score: 🔍
EPSS Percentile: 🔍

Price Prediction: 🔍
Current Price Estimation: 🔍

0-Day	Unlock	Unlock	Unlock	Unlock
Today	Unlock	Unlock	Unlock	Unlock

Threat Intelligenceinfo

Interest: 🔍
Active Actors: 🔍
Active APT Groups: 🔍

Countermeasuresinfo

Recommended: Upgrade
Status: 🔍

0-Day Time: 🔍

Upgrade: Helpdesk 9.0.35937

Timelineinfo

03/05/2021 🔍
11/09/2021 +249 days 🔍
11/09/2021 +0 days 🔍
11/11/2021 +2 days 🔍

Sourcesinfo

Advisory: srlabs.de
Status: Confirmed

CVE: CVE-2021-28024 (🔍)
GCVE (CVE): GCVE-0-2021-28024
GCVE (VulDB): GCVE-100-186334

Entryinfo

Created: 11/09/2021 07:10
Updated: 11/11/2021 14:48
Changes: 11/09/2021 07:10 (38), 11/11/2021 14:47 (1), 11/11/2021 14:48 (18)
Complete: 🔍
Cache ID: 216::103