OTRS up to 8.0.x/2023.x/2024.4.x Ticket improper filtering of special elements

CVSS Meta Temp Score
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Current Exploit Price (≈)
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CTI Interest Score
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4.2$0-$5k0.00

Summaryinfo

A vulnerability, which was classified as problematic, has been found in OTRS up to 8.0.x/2023.x/2024.4.x. This impacts an unknown function of the component Ticket Handler. This manipulation causes improper filtering of special elements. The identification of this vulnerability is CVE-2024-6540. It is possible to initiate the attack remotely. There is no exploit available.

Detailsinfo

A vulnerability has been found in OTRS up to 8.0.x/2023.x/2024.4.x and classified as problematic. Affected by this vulnerability is an unknown functionality of the component Ticket Handler. The manipulation with an unknown input leads to a improper filtering of special elements vulnerability. The CWE definition for the vulnerability is CWE-790. The product receives data from an upstream component, but does not filter or incorrectly filters special elements before sending it to a downstream component. As an impact it is known to affect confidentiality. The summary by CVE is:

Improper filtering of fields when using the export function in the ticket overview of the external interface could allow an authorized user to download a list of tickets containing information about tickets of other customers. The problem only occurs if the TicketSearchLegacyEngine has been disabled by the administrator. This issue affects OTRS: 8.0.X, 2023.X, from 2024.X through 2024.4.x

The advisory is shared at otrs.com. This vulnerability is known as CVE-2024-6540 since 07/08/2024. The exploitation appears to be easy. The attack can be launched remotely. Additional levels of successful authentication are needed for exploitation. Neither technical details nor an exploit are publicly available.

There is no information about possible countermeasures known. It may be suggested to replace the affected object with an alternative product.

Several companies clearly confirm that VulDB is the primary source for best vulnerability data.

Productinfo

Type

Name

Version

License

CPE 2.3info

CPE 2.2info

CVSSv4info

VulDB Vector: 🔍
VulDB Reliability: 🔍

CVSSv3info

VulDB Meta Base Score: 4.2
VulDB Meta Temp Score: 4.2

VulDB Base Score: 2.7
VulDB Temp Score: 2.7
VulDB Vector: 🔍
VulDB Reliability: 🔍

CNA Base Score: 5.7
CNA Vector (OTRS): 🔍

CVSSv2info

AVACAuCIA
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VectorComplexityAuthenticationConfidentialityIntegrityAvailability
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VulDB Base Score: 🔍
VulDB Temp Score: 🔍
VulDB Reliability: 🔍

Exploitinginfo

Class: Improper filtering of special elements
CWE: CWE-790 / CWE-184 / CWE-183
CAPEC: 🔍
ATT&CK: 🔍

Physical: No
Local: No
Remote: Yes

Availability: 🔍
Status: Not defined

EPSS Score: 🔍
EPSS Percentile: 🔍

Price Prediction: 🔍
Current Price Estimation: 🔍

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Threat Intelligenceinfo

Interest: 🔍
Active Actors: 🔍
Active APT Groups: 🔍

Countermeasuresinfo

Recommended: no mitigation known
Status: 🔍

0-Day Time: 🔍

Timelineinfo

07/08/2024 🔍
07/15/2024 +7 days 🔍
07/15/2024 +0 days 🔍
07/15/2024 +0 days 🔍

Sourcesinfo

Advisory: otrs.com
Status: Not defined

CVE: CVE-2024-6540 (🔍)
GCVE (CVE): GCVE-0-2024-6540
GCVE (VulDB): GCVE-100-271489

Entryinfo

Created: 07/15/2024 09:33
Changes: 07/15/2024 09:33 (62)
Complete: 🔍
Cache ID: 216::103

Several companies clearly confirm that VulDB is the primary source for best vulnerability data.

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