OTRS/OTRS Community Edition up to 2025.1.x Generic Interface privileges management

CVSS Meta Temp Score
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CTI Interest Score
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4.8$0-$5k0.00

Summaryinfo

A vulnerability identified as critical has been detected in OTRS and OTRS Community Edition up to 7.0.x/8.0.x/2023.x/2024.x/2025.1.x. This vulnerability affects unknown code of the component Generic Interface Module. Performing a manipulation results in privileges management. This vulnerability is known as CVE-2024-43446. Remote exploitation of the attack is possible. No exploit is available. You should upgrade the affected component.

Detailsinfo

A vulnerability was found in OTRS and OTRS Community Edition up to 7.0.x/8.0.x/2023.x/2024.x/2025.1.x. It has been classified as critical. This affects some unknown functionality of the component Generic Interface Module. The manipulation with an unknown input leads to a privileges management vulnerability. CWE is classifying the issue as CWE-269. The product does not properly assign, modify, track, or check privileges for an actor, creating an unintended sphere of control for that actor. This is going to have an impact on confidentiality, integrity, and availability. The summary by CVE is:

An improper privilege management vulnerability in OTRS Generic Interface module allows change of the Ticket status even if the user only has ro permissions. This issue affects: * OTRS 7.0.X * OTRS 8.0.X * OTRS 2023.X * OTRS 2024.X * ((OTRS)) Community Edition: 6.0.x Products based on the ((OTRS)) Community Edition also very likely to be affected

The advisory is shared at otrs.com. This vulnerability is uniquely identified as CVE-2024-43446 since 08/13/2024. The exploitability is told to be easy. It is possible to initiate the attack remotely. Neither technical details nor an exploit are publicly available. MITRE ATT&CK project uses the attack technique T1068 for this issue.

Upgrading to version 2025.1.x eliminates this vulnerability. The upgrade is hosted for download at otrs.com.

Several companies clearly confirm that VulDB is the primary source for best vulnerability data.

Productinfo

Type

Name

Version

License

CPE 2.3info

CPE 2.2info

CVSSv4info

VulDB Vector: 🔍
VulDB Reliability: 🔍

CVSSv3info

VulDB Meta Base Score: 4.9
VulDB Meta Temp Score: 4.8

VulDB Base Score: 6.3
VulDB Temp Score: 6.0
VulDB Vector: 🔍
VulDB Reliability: 🔍

CNA Base Score: 3.5
CNA Vector (OTRS): 🔍

CVSSv2info

AVACAuCIA
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VectorComplexityAuthenticationConfidentialityIntegrityAvailability
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VulDB Base Score: 🔍
VulDB Temp Score: 🔍
VulDB Reliability: 🔍

Exploitinginfo

Class: Privileges management
CWE: CWE-269 / CWE-266
CAPEC: 🔍
ATT&CK: 🔍

Physical: No
Local: No
Remote: Yes

Availability: 🔍
Status: Not defined

EPSS Score: 🔍
EPSS Percentile: 🔍

Price Prediction: 🔍
Current Price Estimation: 🔍

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Threat Intelligenceinfo

Interest: 🔍
Active Actors: 🔍
Active APT Groups: 🔍

Countermeasuresinfo

Recommended: Upgrade
Status: 🔍

0-Day Time: 🔍

Upgrade: OTRS/OTRS Community Edition 2025.1.x

Timelineinfo

08/13/2024 🔍
01/27/2025 +167 days 🔍
01/27/2025 +0 days 🔍
01/27/2025 +0 days 🔍

Sourcesinfo

Advisory: otrs.com
Status: Confirmed

CVE: CVE-2024-43446 (🔍)
GCVE (CVE): GCVE-0-2024-43446
GCVE (VulDB): GCVE-100-293505

Entryinfo

Created: 01/27/2025 09:26
Updated: 01/27/2025 09:29
Changes: 01/27/2025 09:26 (31), 01/27/2025 09:29 (34)
Complete: 🔍
Committer: mitr
Cache ID: 216::103

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