OTRS/OTRS Community Edition 7.0.x/8.0.x/2023.x/2024.x log file

CVSS Meta Temp Score
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CTI Interest Score
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5.7$0-$5k0.00

Summaryinfo

A vulnerability categorized as problematic has been discovered in OTRS and OTRS Community Edition 7.0.x/8.0.x/2023.x/2024.x. This affects an unknown part. Such manipulation leads to log file. This vulnerability is traded as CVE-2025-24389. The attack may be launched remotely. There is no exploit available. It is advisable to upgrade the affected component.

Detailsinfo

A vulnerability was found in OTRS and OTRS Community Edition 7.0.x/8.0.x/2023.x/2024.x and classified as problematic. Affected by this issue is an unknown functionality. The manipulation with an unknown input leads to a log file vulnerability. Using CWE to declare the problem leads to CWE-532. Information written to log files can be of a sensitive nature and give valuable guidance to an attacker or expose sensitive user information. Impacted is confidentiality. CVE summarizes:

Certain errors of the upstream libraries will insert sensitive information in the OTRS or ((OTRS)) Community Edition log mechanism and mails send to the system administrator. This issue affects: * OTRS 7.0.X * OTRS 8.0.X * OTRS 2023.X * OTRS 2024.X * ((OTRS)) Community Edition: 6.0.x Products based on the ((OTRS)) Community Edition also very likely to be affected

The advisory is shared for download at otrs.com. This vulnerability is handled as CVE-2025-24389 since 01/21/2025. The exploitation is known to be easy. The attack may be launched remotely. No form of authentication is required for exploitation. There are neither technical details nor an exploit publicly available. The MITRE ATT&CK project declares the attack technique as T1592.

Upgrading eliminates this vulnerability. The upgrade is hosted for download at otrs.com.

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Productinfo

Type

Name

Version

License

CPE 2.3info

CPE 2.2info

CVSSv4info

VulDB Vector: 🔍
VulDB Reliability: 🔍

CVSSv3info

VulDB Meta Base Score: 5.8
VulDB Meta Temp Score: 5.7

VulDB Base Score: 5.3
VulDB Temp Score: 5.1
VulDB Vector: 🔍
VulDB Reliability: 🔍

CNA Base Score: 6.3
CNA Vector (OTRS): 🔍

CVSSv2info

AVACAuCIA
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💳💳💳💳💳💳
💳💳💳💳💳💳
VectorComplexityAuthenticationConfidentialityIntegrityAvailability
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VulDB Base Score: 🔍
VulDB Temp Score: 🔍
VulDB Reliability: 🔍

Exploitinginfo

Class: Log file
CWE: CWE-532 / CWE-200 / CWE-284
CAPEC: 🔍
ATT&CK: 🔍

Physical: Partially
Local: Yes
Remote: Yes

Availability: 🔍
Status: Not defined

EPSS Score: 🔍
EPSS Percentile: 🔍

Price Prediction: 🔍
Current Price Estimation: 🔍

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Threat Intelligenceinfo

Interest: 🔍
Active Actors: 🔍
Active APT Groups: 🔍

Countermeasuresinfo

Recommended: Upgrade
Status: 🔍

0-Day Time: 🔍

Upgrade: otrs.com

Timelineinfo

01/21/2025 🔍
01/27/2025 +6 days 🔍
01/27/2025 +0 days 🔍
01/27/2025 +0 days 🔍

Sourcesinfo

Advisory: otrs.com
Status: Confirmed

CVE: CVE-2025-24389 (🔍)
GCVE (CVE): GCVE-0-2025-24389
GCVE (VulDB): GCVE-100-293504

Entryinfo

Created: 01/27/2025 09:26
Updated: 01/27/2025 09:29
Changes: 01/27/2025 09:26 (29), 01/27/2025 09:29 (34)
Complete: 🔍
Committer: mitr
Cache ID: 216::103

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