VDB-309883 · CVE-2025-20242 · EUVD-2025-16047

Cisco Unified Contact Center Enterprise Cloud Connect access control

CVSS Meta Temp Score CVSS is a standardized scoring system to determine possibilities of attacks. The Temp Score considers temporal factors like disclosure, exploit and countermeasures. The unique Meta Score calculates the average score of different sources to provide a normalized scoring system.	Current Exploit Price (≈) Our analysts are monitoring exploit markets and are in contact with vulnerability brokers. The range indicates the observed or calculated exploit price to be seen on exploit markets. A good indicator to understand the monetary effort required for and the popularity of an attack.	CTI Interest Score Our Cyber Threat Intelligence team is monitoring different web sites, mailing lists, exploit markets and social media networks. The CTI Interest Score identifies the interest of attackers and the security community for this specific vulnerability in real-time. A high score indicates an elevated risk to be targeted for this vulnerability.
7.5	$0-$5k	0.00

Summaryinfo

A vulnerability was found in Cisco Unified Contact Center Enterprise. It has been rated as critical. This affects an unknown part of the component Cloud Connect. This manipulation causes access control. This vulnerability appears as CVE-2025-20242. The attack may be initiated remotely. There is no available exploit. Upgrading the affected component is advised.

Detailsinfo

A vulnerability has been found in Cisco Unified Contact Center Enterprise (version unknown) and classified as critical. Affected by this vulnerability is an unknown function of the component Cloud Connect. The manipulation with an unknown input leads to a access control vulnerability. The CWE definition for the vulnerability is CWE-284. The product does not restrict or incorrectly restricts access to a resource from an unauthorized actor. As an impact it is known to affect confidentiality, integrity, and availability. The summary by CVE is:

A vulnerability in the Cloud Connect component of Cisco Unified Contact Center Enterprise (CCE) could allow an unauthenticated, remote attacker to read and modify data on an affected device. This vulnerability is due to a lack of proper authentication controls. An attacker could exploit this vulnerability by sending crafted TCP data to a specific port on an affected device. A successful exploit could allow the attacker to read or modify data on the affected device.

It is possible to read the advisory at sec.cloudapps.cisco.com. This vulnerability is known as CVE-2025-20242 since 10/10/2024. The exploitation appears to be easy. The attack can be launched remotely. The exploitation doesn't need any form of authentication. The technical details are unknown and an exploit is not publicly available. The pricing for an exploit might be around USD $0-$5k at the moment (estimation calculated on 07/11/2025). The attack technique deployed by this issue is T1068 according to MITRE ATT&CK.

Upgrading eliminates this vulnerability.

The vulnerability is also documented in the vulnerability database at EUVD (EUVD-2025-16047). Statistical analysis made it clear that VulDB provides the best quality for vulnerability data.

Productinfo

Vendor

Cisco

Name

Unified Contact Center Enterprise

License

commercial

Website

Vendor: https://www.cisco.com/

CPE 2.3info

CPE 2.2info

CVSSv4info

VulDB Vector: 🔍
VulDB Reliability: 🔍

CVSSv3info

VulDB Meta Base Score: 7.6
VulDB Meta Temp Score: 7.5

VulDB Base Score: 7.3
VulDB Temp Score: 7.0
VulDB Vector: 🔍
VulDB Reliability: 🔍

NVD Base Score: 9.1
NVD Vector: 🔍

CNA Base Score: 6.5
CNA Vector (cisco): 🔍

CVSSv2info

AV	AC	Au	C	I	A
💳	💳	💳	💳	💳	💳
💳	💳	💳	💳	💳	💳
💳	💳	💳	💳	💳	💳

Vector	Complexity	Authentication	Confidentiality	Integrity	Availability
Unlock	Unlock	Unlock	Unlock	Unlock	Unlock
Unlock	Unlock	Unlock	Unlock	Unlock	Unlock
Unlock	Unlock	Unlock	Unlock	Unlock	Unlock

VulDB Base Score: 🔍
VulDB Temp Score: 🔍
VulDB Reliability: 🔍

Exploitinginfo

Class: Access control
CWE: CWE-284 / CWE-266
CAPEC: 🔍
ATT&CK: 🔍

Physical: No
Local: No
Remote: Yes

Availability: 🔍
Status: Not defined

EPSS Score: 🔍
EPSS Percentile: 🔍

Price Prediction: 🔍
Current Price Estimation: 🔍

0-Day	Unlock	Unlock	Unlock	Unlock
Today	Unlock	Unlock	Unlock	Unlock

Threat Intelligenceinfo

Interest: 🔍
Active Actors: 🔍
Active APT Groups: 🔍

Countermeasuresinfo

Recommended: Upgrade
Status: 🔍

0-Day Time: 🔍

Timelineinfo

10/10/2024 🔍
05/21/2025 +223 days 🔍
05/21/2025 +0 days 🔍
07/11/2025 +51 days 🔍

Sourcesinfo

Vendor: cisco.com

Advisory: cisco-sa-contcent-insuffacces-ArDOVhN8
Status: Confirmed

CVE: CVE-2025-20242 (🔍)
GCVE (CVE): GCVE-0-2025-20242
GCVE (VulDB): GCVE-100-309883
EUVD: 🔍

Entryinfo

Created: 05/21/2025 19:01
Updated: 07/11/2025 21:46
Changes: 05/21/2025 19:01 (63), 05/21/2025 23:51 (1), 07/11/2025 21:46 (12)
Complete: 🔍
Cache ID: 216::103

Statistical analysis made it clear that VulDB provides the best quality for vulnerability data.