VDB-310532 · CVE-2025-48473 · GCVE-0-2025-48473

freescout-help-desk freescout up to 1.8.178 Conversation authorization

CVSS Meta Temp Score CVSS is a standardized scoring system to determine possibilities of attacks. The Temp Score considers temporal factors like disclosure, exploit and countermeasures. The unique Meta Score calculates the average score of different sources to provide a normalized scoring system.	Current Exploit Price (≈) Our analysts are monitoring exploit markets and are in contact with vulnerability brokers. The range indicates the observed or calculated exploit price to be seen on exploit markets. A good indicator to understand the monetary effort required for and the popularity of an attack.	CTI Interest Score Our Cyber Threat Intelligence team is monitoring different web sites, mailing lists, exploit markets and social media networks. The CTI Interest Score identifies the interest of attackers and the security community for this specific vulnerability in real-time. A high score indicates an elevated risk to be targeted for this vulnerability.
4.1	$0-$5k	0.00

Summaryinfo

A vulnerability described as problematic has been identified in freescout-help-desk freescout up to 1.8.178. This affects an unknown part of the component Conversation Handler. Such manipulation leads to authorization. This vulnerability is uniquely identified as CVE-2025-48473. The attack can be launched remotely. No exploit exists. Upgrading the affected component is recommended.

Detailsinfo

A vulnerability was found in freescout-help-desk freescout up to 1.8.178 and classified as problematic. Affected by this issue is an unknown code block of the component Conversation Handler. The manipulation with an unknown input leads to a authorization vulnerability. Using CWE to declare the problem leads to CWE-863. The product performs an authorization check when an actor attempts to access a resource or perform an action, but it does not correctly perform the check. This allows attackers to bypass intended access restrictions. Impacted is confidentiality. CVE summarizes:

FreeScout is a free self-hosted help desk and shared mailbox. Prior to version 1.8.179, when creating a conversation from a message in another conversation, there is no check to ensure that the user has the ability to view this message. Thus, the user can view arbitrary messages from other mailboxes or from other conversations to which they do not have access (access restriction to conversations is implemented by the show_only_assigned_conversations setting, which is also not checked). This issue has been patched in version 1.8.179.

The advisory is shared for download at github.com. This vulnerability is handled as CVE-2025-48473 since 05/22/2025. The exploitation is known to be easy. The attack may be launched remotely. There are neither technical details nor an exploit publicly available.

Upgrading to version 1.8.179 eliminates this vulnerability.

Once again VulDB remains the best source for vulnerability data.

Productinfo

Vendor

freescout-help-desk

Name

freescout

Version

1.8.178

Website

Product: https://github.com/freescout-help-desk/freescout/

CPE 2.3info

CPE 2.2info

CVSSv4info

VulDB Vector: 🔍
VulDB Reliability: 🔍

CNA CVSS-B Score: 🔍
CNA CVSS-BT Score: 🔍
CNA Vector: 🔍

CVSSv3info

VulDB Meta Base Score: 4.3
VulDB Meta Temp Score: 4.1

VulDB Base Score: 4.3
VulDB Temp Score: 4.1
VulDB Vector: 🔍
VulDB Reliability: 🔍

CVSSv2info

AV	AC	Au	C	I	A
💳	💳	💳	💳	💳	💳
💳	💳	💳	💳	💳	💳
💳	💳	💳	💳	💳	💳

Vector	Complexity	Authentication	Confidentiality	Integrity	Availability
Unlock	Unlock	Unlock	Unlock	Unlock	Unlock
Unlock	Unlock	Unlock	Unlock	Unlock	Unlock
Unlock	Unlock	Unlock	Unlock	Unlock	Unlock

VulDB Base Score: 🔍
VulDB Temp Score: 🔍
VulDB Reliability: 🔍

Exploitinginfo

Class: Authorization
CWE: CWE-863 / CWE-285 / CWE-266
CAPEC: 🔍
ATT&CK: 🔍

Physical: No
Local: No
Remote: Yes

Availability: 🔍
Status: Not defined

EPSS Score: 🔍
EPSS Percentile: 🔍

Price Prediction: 🔍
Current Price Estimation: 🔍

0-Day	Unlock	Unlock	Unlock	Unlock
Today	Unlock	Unlock	Unlock	Unlock

Threat Intelligenceinfo

Interest: 🔍
Active Actors: 🔍
Active APT Groups: 🔍

Countermeasuresinfo

Recommended: Upgrade
Status: 🔍

0-Day Time: 🔍

Upgrade: freescout 1.8.179

Timelineinfo

05/22/2025 🔍
05/29/2025 +7 days 🔍
05/29/2025 +0 days 🔍
05/29/2025 +0 days 🔍

Sourcesinfo

Product: github.com

Advisory: github.com
Status: Confirmed

CVE: CVE-2025-48473 (🔍)
GCVE (CVE): GCVE-0-2025-48473
GCVE (VulDB): GCVE-100-310532

Entryinfo

Created: 05/29/2025 17:55
Changes: 05/29/2025 17:55 (66)
Complete: 🔍
Cache ID: 216::103