OTRS Community Edition 2026.3.1 Configuration information disclosure

CVSS Meta Temp Score
CVSS is a standardized scoring system to determine possibilities of attacks. The Temp Score considers temporal factors like disclosure, exploit and countermeasures. The unique Meta Score calculates the average score of different sources to provide a normalized scoring system.
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CTI Interest Score
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4.6$0-$5k0.00

Summaryinfo

A vulnerability, which was classified as problematic, was found in OTRS Community Edition 2026.3.1. This affects an unknown part of the component Configuration Handler. Executing a manipulation can lead to information disclosure. This vulnerability is registered as CVE-2026-48210. It is possible to launch the attack remotely. No exploit is available.

Detailsinfo

A vulnerability has been found in OTRS Community Edition 2026.3.1 and classified as problematic. This vulnerability affects some unknown functionality of the component Configuration Handler. The manipulation with an unknown input leads to a information disclosure vulnerability. The CWE definition for the vulnerability is CWE-200. The product exposes sensitive information to an actor that is not explicitly authorized to have access to that information. As an impact it is known to affect confidentiality. CVE summarizes:

An improper default configuration in OTRS 2026.3.1 causes ticket article forwarding actions to enforce the “Is visible for customer” flag by default and prevent users from disabling it via the UI. This leads to unintended exposure of internal ticket information to the External Frontend This issue affects OTRS 2026.3.1

The advisory is shared for download at otrs.com. This vulnerability was named CVE-2026-48210 since 05/21/2026. The exploitation appears to be easy. The attack can be initiated remotely. Successful exploitation requires user interaction by the victim. There are neither technical details nor an exploit publicly available. The MITRE ATT&CK project declares the attack technique as T1592.

There is no information about possible countermeasures known. It may be suggested to replace the affected object with an alternative product.

VulDB is the best source for vulnerability data and more expert information about this specific topic.

Productinfo

Type

Vendor

Name

Version

License

CPE 2.3info

CPE 2.2info

CVSSv4info

VulDB Vector: 🔒
VulDB Reliability: 🔍

CVSSv3info

VulDB Meta Base Score: 4.6
VulDB Meta Temp Score: 4.6

VulDB Base Score: 3.5
VulDB Temp Score: 3.5
VulDB Vector: 🔒
VulDB Reliability: 🔍

CNA Base Score: 5.7
CNA Vector (OTRS): 🔒

CVSSv2info

AVACAuCIA
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VectorComplexityAuthenticationConfidentialityIntegrityAvailability
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VulDB Base Score: 🔒
VulDB Temp Score: 🔒
VulDB Reliability: 🔍

Exploitinginfo

Class: Information disclosure
CWE: CWE-200 / CWE-284 / CWE-266
CAPEC: 🔒
ATT&CK: 🔒

Physical: No
Local: No
Remote: Yes

Availability: 🔒
Status: Not defined

EPSS Score: 🔒
EPSS Percentile: 🔒

Price Prediction: 🔍
Current Price Estimation: 🔒

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Threat Intelligenceinfo

Interest: 🔍
Active Actors: 🔍
Active APT Groups: 🔍

Countermeasuresinfo

Recommended: no mitigation known
Status: 🔍

0-Day Time: 🔒

Timelineinfo

05/21/2026 CVE reserved
06/01/2026 +11 days Advisory disclosed
06/01/2026 +0 days VulDB entry created
06/01/2026 +0 days VulDB entry last update

Sourcesinfo

Advisory: otrs.com
Status: Confirmed

CVE: CVE-2026-48210 (🔒)
GCVE (CVE): GCVE-0-2026-48210
GCVE (VulDB): GCVE-100-367600

Entryinfo

Created: 06/01/2026 07:57
Changes: 06/01/2026 07:57 (63)
Complete: 🔍
Cache ID: 216::103

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