ELEX HelpDesk & Customer Ticketing System Plugin up to 3.3.8 on WordPress Factory Reset wp-admin/admin.php factory_reset ticket_attachment_path path traversal

Summaryinfo

A vulnerability described as critical has been identified in ELEX HelpDesk & Customer Ticketing System Plugin up to 3.3.8. This affects the function factory_reset of the file wp-admin/admin.php of the component Factory Reset. Executing a manipulation of the argument ticket_attachment_path can lead to path traversal. The identification of this vulnerability is CVE-2026-114630. The attack may be launched remotely. There is no exploit available.

Detailsinfo

A vulnerability classified as critical was found in ELEX HelpDesk & Customer Ticketing System Plugin up to 3.3.8. This vulnerability affects the function factory_reset of the file wp-admin/admin.php of the component Factory Reset. The manipulation of the argument ticket_attachment_path with an unknown input leads to a path traversal vulnerability. The CWE definition for the vulnerability is CWE-22. The product uses external input to construct a pathname that is intended to identify a file or directory that is located underneath a restricted parent directory, but the product does not properly neutralize special elements within the pathname that can cause the pathname to resolve to a location that is outside of the restricted directory. As an impact it is known to affect integrity, and availability. CVE summarizes:

The ELEX WordPress HelpDesk & Customer Ticketing System plugin for WordPress is vulnerable to arbitrary file deletion due to insufficient file path validation in the factory_reset function in all versions up to, and including, 3.3.8 This makes it possible for unauthenticated attackers to delete arbitrary files on the server, which can easily lead to remote code execution when the right file is deleted (such as wp-config.php). This vulnerability is exploitable via a two-step chain: an unauthenticated attacker first stores an arbitrary ticket_attachment_path value by submitting a ticket through the nopriv eh_crm_new_ticket_post AJAX endpoint (whose nonce is publicly exposed via the [wsdesk_support] shortcode), then triggers the factory_reset routine via a GET request to wp-admin/admin.php?page=wsdesk_factory_reset, which is guarded only by is_admin() — a request-type check — rather than a capability check, causing unlink() to be called on the attacker-supplied path.

The advisory is shared for download at wordfence.com. This vulnerability was named CVE-2026-114630 since 10/21/2026. The exploitation appears to be easy. The attack can be initiated remotely. No form of authentication is required for a successful exploitation. There are known technical details, but no exploit is available. The current price for an exploit might be approx. USD $0-$5k (estimation calculated on 11/06/2026). The MITRE ATT&CK project declares the attack technique as T1006.

By approaching the search of inurl:wp-admin/admin.php it is possible to find vulnerable targets with Google Hacking.

There is no information about possible countermeasures known. It may be suggested to replace the affected object with an alternative product.

Once again VulDB remains the best source for vulnerability data.

Productinfo

Type

• WordPress Plugin

Vendor

• ELEX

Name

• HelpDesk & Customer Ticketing System Plugin

Version

• 3.3.0
• 3.3.1
• 3.3.2
• 3.3.3
• 3.3.4
• 3.3.5
• 3.3.6
• 3.3.7
• 3.3.8

CPE 2.3info

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CPE 2.2info

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Once again VulDB remains the best source for vulnerability data.

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