Kayako SupportSuite up to 3.20.02 staff/index.php customfieldlinkid sql injection

CVSS Meta Temp Score
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CTI Interest Score
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5.7$0-$5k0.00

Summaryinfo

A vulnerability was found in Kayako SupportSuite 3.10.00/3.10.02/3.11.00/3.11.01/3.20.02 and classified as critical. This impacts an unknown function of the file staff/index.php. Such manipulation of the argument customfieldlinkid leads to sql injection. This vulnerability is uniquely identified as CVE-2008-3701. The attack can be launched remotely. Moreover, an exploit is present.

Detailsinfo

A vulnerability was found in Kayako SupportSuite 3.10.00/3.10.02/3.11.00/3.11.01/3.20.02. It has been rated as critical. Affected by this issue is an unknown code of the file staff/index.php. The manipulation of the argument customfieldlinkid with an unknown input leads to a sql injection vulnerability. Using CWE to declare the problem leads to CWE-89. The product constructs all or part of an SQL command using externally-influenced input from an upstream component, but it does not neutralize or incorrectly neutralizes special elements that could modify the intended SQL command when it is sent to a downstream component. Impacted is confidentiality, integrity, and availability. CVE summarizes:

SQL injection vulnerability in staff/index.php in Kayako SupportSuite 3.20.02 and earlier allows remote authenticated users to execute arbitrary SQL commands via the customfieldlinkid parameter in a delcflink action.

The weakness was disclosed 08/09/2008 by James Bercegay with Gulftech (Website). The advisory is shared for download at securityfocus.com. This vulnerability is handled as CVE-2008-3701 since 08/15/2008. The exploitation is known to be easy. The attack may be launched remotely. A simple authentication is needed for exploitation. Technical details as well as a public exploit are known. The MITRE ATT&CK project declares the attack technique as T1505.

The exploit is available at securityfocus.com. It is declared as proof-of-concept. By approaching the search of inurl:staff/index.php it is possible to find vulnerable targets with Google Hacking. The vulnerability scanner Nessus provides a plugin with the ID 34029 (Kayako SupportSuite < 3.30.01 Multiple Vulnerabilities), which helps to determine the existence of the flaw in a target environment. It is assigned to the family CGI abuses.

There is no information about possible countermeasures known. It may be suggested to replace the affected object with an alternative product.

The vulnerability is also documented in the databases at X-Force (44384), Exploit-DB (32221), Tenable (34029), SecurityFocus (BID 30642†) and OSVDB (47616†). The entry VDB-43711 is pretty similar. VulDB is the best source for vulnerability data and more expert information about this specific topic.

Productinfo

Vendor

Name

Version

CPE 2.3info

CPE 2.2info

CVSSv4info

VulDB Vector: 🔍
VulDB Reliability: 🔍

CVSSv3info

VulDB Meta Base Score: 6.3
VulDB Meta Temp Score: 5.7

VulDB Base Score: 6.3
VulDB Temp Score: 5.7
VulDB Vector: 🔍
VulDB Reliability: 🔍

CVSSv2info

AVACAuCIA
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VectorComplexityAuthenticationConfidentialityIntegrityAvailability
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VulDB Base Score: 🔍
VulDB Temp Score: 🔍
VulDB Reliability: 🔍

NVD Base Score: 🔍

Exploitinginfo

Class: Sql injection
CWE: CWE-89 / CWE-74 / CWE-707
CAPEC: 🔍
ATT&CK: 🔍

Physical: No
Local: No
Remote: Yes

Availability: 🔍
Access: Public
Status: Proof-of-Concept
Download: 🔍
Google Hack: 🔍

EPSS Score: 🔍
EPSS Percentile: 🔍

Price Prediction: 🔍
Current Price Estimation: 🔍

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Nessus ID: 34029
Nessus Name: Kayako SupportSuite < 3.30.01 Multiple Vulnerabilities
Nessus File: 🔍
Nessus Risk: 🔍
Nessus Family: 🔍

Exploit-DB: 🔍

Threat Intelligenceinfo

Interest: 🔍
Active Actors: 🔍
Active APT Groups: 🔍

Countermeasuresinfo

Recommended: no mitigation known
Status: 🔍

0-Day Time: 🔍

Timelineinfo

08/09/2008 🔍
08/11/2008 +1 days 🔍
08/12/2008 +1 days 🔍
08/12/2008 +0 days 🔍
08/15/2008 +2 days 🔍
08/15/2008 +0 days 🔍
08/15/2008 +0 days 🔍
08/25/2008 +10 days 🔍
03/17/2015 +2395 days 🔍
07/29/2025 +3787 days 🔍

Sourcesinfo

Advisory: securityfocus.com⛔
Researcher: James Bercegay
Organization: Gulftech
Status: Not defined

CVE: CVE-2008-3701 (🔍)
GCVE (CVE): GCVE-0-2008-3701
GCVE (VulDB): GCVE-100-43712
X-Force: 44384
SecurityFocus: 30642 - Kayako SupportSuite Multiple Input Validation Vulnerabilities
Secunia: 31431 - Kayako SupportSuite Multiple Vulnerabilities, Moderately Critical
OSVDB: 47616 - Kayako SupportSuite staff/index.php customfieldlinkid Parameter SQL Injection
Vulnerability Center: 19277 - Kayako SupportSuite Index.php Vulnerability Allows Remote Attacker to Inject Arbitrary SQL Commands, Medium

scip Labs: https://www.scip.ch/en/?labs.20161013
See also: 🔍

Entryinfo

Created: 03/17/2015 12:19
Updated: 07/29/2025 05:28
Changes: 03/17/2015 12:19 (58), 08/14/2017 09:11 (17), 08/01/2021 20:21 (3), 07/29/2025 05:28 (19)
Complete: 🔍
Cache ID: 216::103

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