OTRS prior 2.4.0 information disclosure

HistoryDiffrelatejsonxmlCTI

CVSS Meta Temp Score CVSS is a standardized scoring system to determine possibilities of attacks. The Temp Score considers temporal factors like disclosure, exploit and countermeasures. The unique Meta Score calculates the average score of different sources to provide a normalized scoring system.	Current Exploit Price (≈) Our analysts are monitoring exploit markets and are in contact with vulnerability brokers. The range indicates the observed or calculated exploit price to be seen on exploit markets. A good indicator to understand the monetary effort required for and the popularity of an attack.	CTI Interest Score Our Cyber Threat Intelligence team is monitoring different web sites, mailing lists, exploit markets and social media networks. The CTI Interest Score identifies the interest of attackers and the security community for this specific vulnerability in real-time. A high score indicates an elevated risk to be targeted for this vulnerability.
4.1	$0-$5k	0.00

Summaryinfo

A vulnerability has been found in OTRS and classified as problematic. Affected by this issue is some unknown functionality. Performing a manipulation results in information disclosure. This vulnerability is identified as CVE-2010-4760. There is not any exploit available. The affected component should be upgraded.

Detailsinfo

A vulnerability classified as problematic has been found in OTRS (Service Management Software). This affects an unknown part. The manipulation with an unknown input leads to a information disclosure vulnerability. CWE is classifying the issue as CWE-200. The product exposes sensitive information to an actor that is not explicitly authorized to have access to that information. This is going to have an impact on confidentiality. The summary by CVE is:

Open Ticket Request System (OTRS) before 3.0.0-beta6 adds email-notification-ext articles to tickets during processing of event-based notifications, which allows remote authenticated users to obtain potentially sensitive information by reading a ticket.

The weakness was released 03/18/2011 (Website). It is possible to read the advisory at bugs.otrs.org. This vulnerability is uniquely identified as CVE-2010-4760. It is possible to initiate the attack remotely. A authentication is necessary for exploitation. The technical details are unknown and an exploit is not publicly available. The attack technique deployed by this issue is T1592 according to MITRE ATT&CK.

Upgrading to version 2.4.0 eliminates this vulnerability.

The vulnerability is also documented in the databases at X-Force (66341) and Vulnerability Center (SBV-30791†). Entries connected to this vulnerability are available at VDB-56875, VDB-56874, VDB-56873 and VDB-56872. Be aware that VulDB is the high quality source for vulnerability data.

Productinfo

Type

Service Management Software

Name

OTRS

License

open-source

CPE 2.3info

CPE 2.2info

CVSSv4info

VulDB Vector: 🔍
VulDB Reliability: 🔍

CVSSv3info

VulDB Meta Base Score: 4.3
VulDB Meta Temp Score: 4.1

VulDB Base Score: 4.3
VulDB Temp Score: 4.1
VulDB Vector: 🔍
VulDB Reliability: 🔍

CVSSv2info

AV	AC	Au	C	I	A
💳	💳	💳	💳	💳	💳
💳	💳	💳	💳	💳	💳
💳	💳	💳	💳	💳	💳

Vector	Complexity	Authentication	Confidentiality	Integrity	Availability
Unlock	Unlock	Unlock	Unlock	Unlock	Unlock
Unlock	Unlock	Unlock	Unlock	Unlock	Unlock
Unlock	Unlock	Unlock	Unlock	Unlock	Unlock

VulDB Base Score: 🔍
VulDB Temp Score: 🔍
VulDB Reliability: 🔍

NVD Base Score: 🔍

Exploitinginfo

Class: Information disclosure
CWE: CWE-200 / CWE-284 / CWE-266
CAPEC: 🔍
ATT&CK: 🔍

Physical: No
Local: No
Remote: Yes

Availability: 🔍
Status: Not defined

EPSS Score: 🔍
EPSS Percentile: 🔍

Price Prediction: 🔍
Current Price Estimation: 🔍

0-Day	Unlock	Unlock	Unlock	Unlock
Today	Unlock	Unlock	Unlock	Unlock

Threat Intelligenceinfo

Interest: 🔍
Active Actors: 🔍
Active APT Groups: 🔍

Countermeasuresinfo

Recommended: Upgrade
Status: 🔍

0-Day Time: 🔍

Upgrade: OTRS 2.4.0

Timelineinfo

03/16/2011 🔍
03/18/2011 +1 days 🔍
03/18/2011 +0 days 🔍
03/18/2011 +0 days 🔍
04/04/2011 +17 days 🔍
03/20/2015 +1446 days 🔍
10/19/2021 +2405 days 🔍

Sourcesinfo

Advisory: bugs.otrs.org
Status: Not defined
Confirmation: 🔍

CVE: CVE-2010-4760 (🔍)
GCVE (CVE): GCVE-0-2010-4760
GCVE (VulDB): GCVE-100-56871
X-Force: 66341
Vulnerability Center: 30791 - Open Ticket Request System before 3.0.0-beta6 Remote Information Disclosure Vulnerability, Low

See also: 🔍

Entryinfo

Created: 03/20/2015 16:16
Updated: 10/19/2021 20:41
Changes: 03/20/2015 16:16 (47), 03/20/2017 09:28 (6), 10/19/2021 20:41 (4)
Complete: 🔍
Cache ID: 216:923:103