OTRS up to 3.1.9 cross site scripting

CVSS Meta Temp Score
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CTI Interest Score
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3.9$0-$5k0.00

Summaryinfo

A vulnerability identified as problematic has been detected in OTRS. The impacted element is an unknown function. Performing a manipulation results in cross site scripting. This vulnerability is cataloged as CVE-2012-4600. It is possible to initiate the attack remotely. Furthermore, there is an exploit available. You should upgrade the affected component.

Detailsinfo

A vulnerability, which was classified as problematic, was found in OTRS (Service Management Software). This affects some unknown functionality. The manipulation with an unknown input leads to a cross site scripting vulnerability. CWE is classifying the issue as CWE-79. The product does not neutralize or incorrectly neutralizes user-controllable input before it is placed in output that is used as a web page that is served to other users. This is going to have an impact on integrity. The summary by CVE is:

Cross-site scripting (XSS) vulnerability in Open Ticket Request System (OTRS) Help Desk 2.4.x before 2.4.14, 3.0.x before 3.0.16, and 3.1.x before 3.1.10, when Firefox or Opera is used, allows remote attackers to inject arbitrary web script or HTML via an e-mail message body with nested HTML tags.

The weakness was shared 08/31/2012 as confirmed advisory (CERT.org). It is possible to read the advisory at kb.cert.org. This vulnerability is uniquely identified as CVE-2012-4600 since 08/22/2012. The exploitability is told to be difficult. It is possible to initiate the attack remotely. No form of authentication is needed for exploitation. It demands that the victim is doing some kind of user interaction. Technical details are unknown but a public exploit is available. The attack technique deployed by this issue is T1059.007 according to MITRE ATT&CK.

A public exploit has been developed in Python. The exploit is shared for download at securityfocus.com. It is declared as proof-of-concept. The vulnerability scanner Nessus provides a plugin with the ID 74760 (openSUSE Security Update : otrs (openSUSE-SU-2012:1214-1)), which helps to determine the existence of the flaw in a target environment. It is assigned to the family SuSE Local Security Checks. The commercial vulnerability scanner Qualys is able to test this issue with plugin 165388 (SUSE Security Update for otrs (openSUSE-SU-2012:1214-1)).

Upgrading to version 3.0.0 eliminates this vulnerability.

The vulnerability is also documented in the databases at X-Force (78238), Exploit-DB (22070), Tenable (74760), SecurityFocus (BID 55328†) and Secunia (SA50615†). Be aware that VulDB is the high quality source for vulnerability data.

Productinfo

Type

Name

Version

License

CPE 2.3info

CPE 2.2info

CVSSv4info

VulDB Vector: 🔍
VulDB Reliability: 🔍

CVSSv3info

VulDB Meta Base Score: 4.3
VulDB Meta Temp Score: 3.9

VulDB Base Score: 4.3
VulDB Temp Score: 3.9
VulDB Vector: 🔍
VulDB Reliability: 🔍

CVSSv2info

AVACAuCIA
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VectorComplexityAuthenticationConfidentialityIntegrityAvailability
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VulDB Base Score: 🔍
VulDB Temp Score: 🔍
VulDB Reliability: 🔍

NVD Base Score: 🔍

Exploitinginfo

Class: Cross site scripting
CWE: CWE-79 / CWE-94 / CWE-74
CAPEC: 🔍
ATT&CK: 🔍

Physical: No
Local: No
Remote: Yes

Availability: 🔍
Access: Public
Status: Proof-of-Concept
Programming Language: 🔍
Download: 🔍

EPSS Score: 🔍
EPSS Percentile: 🔍

Price Prediction: 🔍
Current Price Estimation: 🔍

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Nessus ID: 74760
Nessus Name: openSUSE Security Update : otrs (openSUSE-SU-2012:1214-1)
Nessus File: 🔍
Nessus Risk: 🔍
Nessus Family: 🔍
Nessus Port: 🔍

Qualys ID: 🔍
Qualys Name: 🔍

Exploit-DB: 🔍

Threat Intelligenceinfo

Interest: 🔍
Active Actors: 🔍
Active APT Groups: 🔍

Countermeasuresinfo

Recommended: Upgrade
Status: 🔍

0-Day Time: 🔍

Upgrade: OTRS 3.0.0

Timelineinfo

08/22/2012 🔍
08/30/2012 +8 days 🔍
08/31/2012 +1 days 🔍
08/31/2012 +0 days 🔍
08/31/2012 +0 days 🔍
09/19/2012 +19 days 🔍
12/03/2012 +75 days 🔍
06/13/2014 +557 days 🔍
03/23/2015 +283 days 🔍
09/28/2025 +3842 days 🔍

Sourcesinfo

Advisory: kb.cert.org
Status: Confirmed
Confirmation: 🔍

CVE: CVE-2012-4600 (🔍)
GCVE (CVE): GCVE-0-2012-4600
GCVE (VulDB): GCVE-100-61959

OVAL: 🔍

CERT: 🔍
X-Force: 78238
SecurityFocus: 55328 - OTRS Email Body CVE-2012-4600 HTML Injection Vulnerability
Secunia: 50615 - SUSE update for otrs, Moderately Critical
Vulnerability Center: 37485 - OTRS Help Desk on Firefox \\ Opera Browsers XSS Vulnerability via a Crafted Email Message, Medium

scip Labs: https://www.scip.ch/en/?labs.20161013

Entryinfo

Created: 03/23/2015 16:50
Updated: 09/28/2025 23:13
Changes: 03/23/2015 16:50 (65), 04/22/2017 09:17 (10), 12/12/2021 19:50 (3), 12/27/2024 01:41 (15), 12/29/2024 20:29 (2), 09/28/2025 23:13 (1)
Complete: 🔍
Cache ID: 216::103

Be aware that VulDB is the high quality source for vulnerability data.

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