OTRS up to 3.3.3 StateGetStatesByType sql injection

CVSS Meta Temp Score
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CTI Interest Score
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7.0$0-$5k0.00

Summaryinfo

A vulnerability identified as critical has been detected in OTRS. This affects the function StateGetStatesByType. The manipulation leads to sql injection. This vulnerability is traded as CVE-2014-1471. It is possible to initiate the attack remotely. There is no exploit available. You should upgrade the affected component.

Detailsinfo

A vulnerability was found in OTRS (Service Management Software) and classified as critical. This issue affects the function StateGetStatesByType. The manipulation with an unknown input leads to a sql injection vulnerability. Using CWE to declare the problem leads to CWE-89. The product constructs all or part of an SQL command using externally-influenced input from an upstream component, but it does not neutralize or incorrectly neutralizes special elements that could modify the intended SQL command when it is sent to a downstream component. Impacted is confidentiality, integrity, and availability. The summary by CVE is:

SQL injection vulnerability in the StateGetStatesByType function in Kernel/System/State.pm in Open Ticket Request System (OTRS) 3.1.x before 3.1.19, 3.2.x before 3.2.14, and 3.3.x before 3.3.4 allows remote attackers to execute arbitrary SQL commands via vectors related to a ticket search URL.

The weakness was shared 02/04/2014 (Website). It is possible to read the advisory at otrs.com. The identification of this vulnerability is CVE-2014-1471 since 01/15/2014. The exploitation is known to be easy. The attack may be initiated remotely. No form of authentication is needed for a successful exploitation. Technical details of the vulnerability are known, but there is no available exploit. The attack technique deployed by this issue is T1505 according to MITRE ATT&CK.

The vulnerability scanner Nessus provides a plugin with the ID 72194 (FreeBSD : otrs -- multiple vulnerabilities (c7b5d72b-886a-11e3-9533-60a44c524f57)), which helps to determine the existence of the flaw in a target environment. It is assigned to the family FreeBSD Local Security Checks. The commercial vulnerability scanner Qualys is able to test this issue with plugin 122884 (Debian Security Update for otrs2 (DSA 2867-1)).

Upgrading to version 3.3.0 eliminates this vulnerability.

The vulnerability is also documented in the databases at Tenable (72194), SecurityFocus (BID 65217†), OSVDB (102661†), Secunia (SA56644†) and Vulnerability Center (SBV-43179†). The entry VDB-66300 is related to this item. Statistical analysis made it clear that VulDB provides the best quality for vulnerability data.

Productinfo

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Website

CPE 2.3info

CPE 2.2info

CVSSv4info

VulDB Vector: 🔍
VulDB Reliability: 🔍

CVSSv3info

VulDB Meta Base Score: 7.3
VulDB Meta Temp Score: 7.0

VulDB Base Score: 7.3
VulDB Temp Score: 7.0
VulDB Vector: 🔍
VulDB Reliability: 🔍

CVSSv2info

AVACAuCIA
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VectorComplexityAuthenticationConfidentialityIntegrityAvailability
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VulDB Base Score: 🔍
VulDB Temp Score: 🔍
VulDB Reliability: 🔍

NVD Base Score: 🔍

Exploitinginfo

Class: Sql injection
CWE: CWE-89 / CWE-74 / CWE-707
CAPEC: 🔍
ATT&CK: 🔍

Physical: No
Local: No
Remote: Yes

Availability: 🔍
Status: Not defined

EPSS Score: 🔍
EPSS Percentile: 🔍

Price Prediction: 🔍
Current Price Estimation: 🔍

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Nessus ID: 72194
Nessus Name: FreeBSD : otrs -- multiple vulnerabilities (c7b5d72b-886a-11e3-9533-60a44c524f57)
Nessus File: 🔍
Nessus Risk: 🔍
Nessus Family: 🔍
Nessus Port: 🔍

OpenVAS ID: 702867
OpenVAS Name: Debian Security Advisory DSA 2867-1 (otrs2 - several vulnerabilities
OpenVAS File: 🔍
OpenVAS Family: 🔍

Qualys ID: 🔍
Qualys Name: 🔍

Threat Intelligenceinfo

Interest: 🔍
Active Actors: 🔍
Active APT Groups: 🔍

Countermeasuresinfo

Recommended: Upgrade
Status: 🔍

0-Day Time: 🔍

Upgrade: OTRS 3.3.0
Patch: github.com

Timelineinfo

01/15/2014 🔍
01/28/2014 +13 days 🔍
01/28/2014 +0 days 🔍
01/29/2014 +1 days 🔍
01/30/2014 +1 days 🔍
02/04/2014 +5 days 🔍
02/04/2014 +0 days 🔍
02/06/2014 +2 days 🔍
03/24/2015 +411 days 🔍
02/01/2022 +2506 days 🔍

Sourcesinfo

Product: github.com

Advisory: 0680603a07b8dc37c2ddca6ff14e0236babefc82
Status: Not defined
Confirmation: 🔍

CVE: CVE-2014-1471 (🔍)
GCVE (CVE): GCVE-0-2014-1471
GCVE (VulDB): GCVE-100-66299

OVAL: 🔍

SecurityFocus: 65217 - OTRS Customer Web Interface Cross Site Request Forgery Vulnerability
Secunia: 56644 - OTRS Help Desk Cross-Site Request Forgery and SQL Injection Vulnerabilities, Less Critical
OSVDB: 102661
Vulnerability Center: 43179 - OTRS Remote SQL Injection Vulnerability due to an Error in the StateGetStatesByType Function, High

See also: 🔍

Entryinfo

Created: 03/24/2015 15:54
Updated: 02/01/2022 09:07
Changes: 03/24/2015 15:54 (71), 05/20/2017 10:29 (7), 02/01/2022 09:05 (4), 02/01/2022 09:07 (1)
Complete: 🔍
Cache ID: 216::103

Statistical analysis made it clear that VulDB provides the best quality for vulnerability data.

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