OTRS up to 3.3.3 cross-site request forgery

CVSS Meta Temp Score
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CTI Interest Score
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6.0$0-$5k0.00

Summaryinfo

A vulnerability labeled as problematic has been found in OTRS. This vulnerability affects unknown code. The manipulation results in cross-site request forgery. This vulnerability is known as CVE-2014-1694. It is possible to launch the attack remotely. No exploit is available. The affected component should be upgraded.

Detailsinfo

A vulnerability was found in OTRS (Service Management Software). It has been classified as critical. Affected is an unknown part. The manipulation with an unknown input leads to a cross-site request forgery vulnerability. CWE is classifying the issue as CWE-352. The web application does not, or can not, sufficiently verify whether a well-formed, valid, consistent request was intentionally provided by the user who submitted the request. This is going to have an impact on confidentiality, integrity, and availability. CVE summarizes:

Multiple cross-site request forgery (CSRF) vulnerabilities in (1) CustomerPreferences.pm, (2) CustomerTicketMessage.pm, (3) CustomerTicketProcess.pm, and (4) CustomerTicketZoom.pm in Kernel/Modules/ in Open Ticket Request System (OTRS) 3.1.x before 3.1.19, 3.2.x before 3.2.14, and 3.3.x before 3.3.4 allow remote attackers to hijack the authentication of arbitrary users for requests that (5) create tickets or (6) send follow-ups to existing tickets.

The weakness was published 02/04/2014 (Website). The advisory is shared for download at otrs.com. This vulnerability is traded as CVE-2014-1694 since 01/29/2014. It is possible to launch the attack remotely. The exploitation doesn't require any form of authentication. Successful exploitation requires user interaction by the victim. There are neither technical details nor an exploit publicly available.

The vulnerability scanner Nessus provides a plugin with the ID 72655 (Debian DSA-2867-1 : otrs2 - several vulnerabilities), which helps to determine the existence of the flaw in a target environment. It is assigned to the family Debian Local Security Checks. The commercial vulnerability scanner Qualys is able to test this issue with plugin 122884 (Debian Security Update for otrs2 (DSA 2867-1)).

Upgrading to version 3.3.0 eliminates this vulnerability.

The vulnerability is also documented in the databases at Tenable (72655), SecurityFocus (BID 65217†), OSVDB (102632†), Secunia (SA56644†) and Vulnerability Center (SBV-43178†). Similar entry is available at VDB-66299. Once again VulDB remains the best source for vulnerability data.

Productinfo

Type

Name

Version

License

Website

CPE 2.3info

CPE 2.2info

CVSSv4info

VulDB Vector: 🔍
VulDB Reliability: 🔍

CVSSv3info

VulDB Meta Base Score: 6.3
VulDB Meta Temp Score: 6.0

VulDB Base Score: 6.3
VulDB Temp Score: 6.0
VulDB Vector: 🔍
VulDB Reliability: 🔍

CVSSv2info

AVACAuCIA
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VectorComplexityAuthenticationConfidentialityIntegrityAvailability
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VulDB Base Score: 🔍
VulDB Temp Score: 🔍
VulDB Reliability: 🔍

NVD Base Score: 🔍

Exploitinginfo

Class: Cross-site request forgery
CWE: CWE-352 / CWE-862 / CWE-863
CAPEC: 🔍
ATT&CK: 🔍

Physical: No
Local: No
Remote: Yes

Availability: 🔍
Status: Not defined

EPSS Score: 🔍
EPSS Percentile: 🔍

Price Prediction: 🔍
Current Price Estimation: 🔍

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Nessus ID: 72655
Nessus Name: Debian DSA-2867-1 : otrs2 - several vulnerabilities
Nessus File: 🔍
Nessus Risk: 🔍
Nessus Family: 🔍

OpenVAS ID: 702867
OpenVAS Name: Debian Security Advisory DSA 2867-1 (otrs2 - several vulnerabilities
OpenVAS File: 🔍
OpenVAS Family: 🔍

Qualys ID: 🔍
Qualys Name: 🔍

Threat Intelligenceinfo

Interest: 🔍
Active Actors: 🔍
Active APT Groups: 🔍

Countermeasuresinfo

Recommended: Upgrade
Status: 🔍

0-Day Time: 🔍

Upgrade: OTRS 3.3.0
Patch: github.com

Timelineinfo

01/28/2014 🔍
01/28/2014 +0 days 🔍
01/29/2014 +1 days 🔍
01/30/2014 +1 days 🔍
02/04/2014 +5 days 🔍
02/04/2014 +0 days 🔍
02/06/2014 +2 days 🔍
03/24/2015 +411 days 🔍
02/01/2022 +2506 days 🔍

Sourcesinfo

Product: github.com

Advisory: 6f324aaf8647729d509eebf063a0181f9f9196f7
Status: Not defined
Confirmation: 🔍

CVE: CVE-2014-1694 (🔍)
GCVE (CVE): GCVE-0-2014-1694
GCVE (VulDB): GCVE-100-66300

OVAL: 🔍

SecurityFocus: 65217 - OTRS Customer Web Interface Cross Site Request Forgery Vulnerability
Secunia: 56644 - OTRS Help Desk Cross-Site Request Forgery and SQL Injection Vulnerabilities, Less Critical
OSVDB: 102632
Vulnerability Center: 43178 - OTRS Remote Session Hijacking Vulnerability due to an Error in /Kernel/Modules/, Medium

See also: 🔍

Entryinfo

Created: 03/24/2015 15:54
Updated: 02/01/2022 09:09
Changes: 03/24/2015 15:54 (68), 05/20/2017 10:29 (7), 02/01/2022 09:08 (4), 02/01/2022 09:09 (1)
Complete: 🔍
Cache ID: 216::103

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