OTRS up to 3.2.15 cross site scripting

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3.4	$0-$5k	0.00

Summaryinfo

A vulnerability classified as problematic was found in OTRS. This vulnerability affects unknown code. Executing a manipulation can lead to cross site scripting. This vulnerability is registered as CVE-2014-2553. It is possible to launch the attack remotely. No exploit is available. Upgrading the affected component is advised.

Detailsinfo

A vulnerability was found in OTRS (Service Management Software). It has been declared as problematic. This vulnerability affects an unknown function. The manipulation with an unknown input leads to a cross site scripting vulnerability. The CWE definition for the vulnerability is CWE-79. The product does not neutralize or incorrectly neutralizes user-controllable input before it is placed in output that is used as a web page that is served to other users. As an impact it is known to affect integrity. CVE summarizes:

Cross-site scripting (XSS) vulnerability in Open Ticket Request System (OTRS) 3.1.x before 3.1.21, 3.2.x before 3.2.16, and 3.3.x before 3.3.6 allows remote authenticated users to inject arbitrary web script or HTML via vectors related to dynamic fields.

The weakness was published 04/02/2014 (Website). The advisory is available at otrs.com. This vulnerability was named CVE-2014-2553 since 03/18/2014. The attack can be initiated remotely. The successful exploitation requires a single authentication. Successful exploitation requires user interaction by the victim. The technical details are unknown and an exploit is not available. This vulnerability is assigned to T1059.007 by the MITRE ATT&CK project.

The vulnerability scanner Nessus provides a plugin with the ID 75332 (openSUSE Security Update : otrs (openSUSE-SU-2014:0561-1)), which helps to determine the existence of the flaw in a target environment. It is assigned to the family SuSE Local Security Checks. The commercial vulnerability scanner Qualys is able to test this issue with plugin 166958 (OpenSuSE Security Update for otrs (openSUSE-SU-2014:0561-1)).

Upgrading to version 3.3.0 eliminates this vulnerability.

The vulnerability is also documented in the databases at X-Force (92232), Tenable (75332), SecurityFocus (BID 66567†), Secunia (SA57616†) and Vulnerability Center (SBV-44976†). Similar entry is available at VDB-69461. If you want to get best quality of vulnerability data, you may have to visit VulDB.

Productinfo

Type

• Service Management Software

Name

• OTRS

Version

• 0.5
• 0.9
• 0.9.1
• 0.9.2
• 0.9.3
• 0.9.4
• 0.9.5
• 0.9.6
• 1.0.0
• 1.0.1
• 1.0.2
• 1.1.0
• 1.1.1
• 1.1.2
• 1.1.3
• 1.1.4
• 1.2.0
• 1.2.1
• 1.2.2
• 1.2.3
• 1.2.4
• 1.3.0
• 1.3.1
• 1.3.2
• 1.3.3
• 2.0.0
• 2.0.1
• 2.0.2
• 2.0.3
• 2.0.4
• 2.0.5
• 2.1.0
• 2.1.1
• 2.1.2
• 2.1.3
• 2.1.4
• 2.1.5
• 2.1.6
• 2.1.7
• 2.1.8
• 2.1.9
• 2.2.0
• 2.2.1
• 2.2.2
• 2.2.3
• 2.2.4
• 2.2.5
• 2.2.6
• 2.2.7
• 2.2.8
• 2.2.9
• 2.3.1
• 2.3.2
• 2.3.3
• 2.3.4
• 2.3.5
• 2.4.0
• 2.4.1
• 2.4.2
• 2.4.3
• 2.4.4
• 2.4.5
• 2.4.6
• 2.4.7
• 2.4.8
• 2.4.9
• 2.4.10
• 2.4.11
• 2.4.12
• 2.4.13
• 3.0.0
• 3.0.1
• 3.0.2
• 3.0.3
• 3.0.4
• 3.0.5
• 3.0.6
• 3.0.7
• 3.0.8
• 3.0.9
• 3.0.10
• 3.0.11
• 3.0.12
• 3.0.13
• 3.0.14
• 3.0.15
• 3.0.21
• 3.1.0
• 3.1.1
• 3.1.2
• 3.1.3
• 3.1.4
• 3.1.5
• 3.1.6
• 3.1.7
• 3.1.8
• 3.1.9
• 3.1.10
• 3.1.11
• 3.1.13
• 3.1.14
• 3.1.15
• 3.1.16
• 3.1.17
• 3.1.18
• 3.1.19
• 3.1.20
• 3.2.0
• 3.2.1
• 3.2.2
• 3.2.3
• 3.2.4
• 3.2.5
• 3.2.6
• 3.2.7
• 3.2.8
• 3.2.9
• 3.2.10
• 3.2.11
• 3.2.12
• 3.2.13
• 3.2.14
• 3.2.15

License

• open-source

CPE 2.3info

• 🔍
• 🔍
• 🔍

CPE 2.2info

• 🔍
• 🔍
• 🔍

CVSSv4info

VulDB Vector: 🔍
VulDB Reliability: 🔍

CVSSv3info

VulDB Meta Base Score: 3.5
VulDB Meta Temp Score: 3.4

VulDB Base Score: 3.5
VulDB Temp Score: 3.4
VulDB Vector: 🔍
VulDB Reliability: 🔍

CVSSv2info

AV	AC	Au	C	I	A
💳	💳	💳	💳	💳	💳
💳	💳	💳	💳	💳	💳
💳	💳	💳	💳	💳	💳

Vector	Complexity	Authentication	Confidentiality	Integrity	Availability
Unlock	Unlock	Unlock	Unlock	Unlock	Unlock
Unlock	Unlock	Unlock	Unlock	Unlock	Unlock
Unlock	Unlock	Unlock	Unlock	Unlock	Unlock

VulDB Base Score: 🔍
VulDB Temp Score: 🔍
VulDB Reliability: 🔍

NVD Base Score: 🔍

Exploitinginfo

Class: Cross site scripting
CWE: CWE-79 / CWE-94 / CWE-74
CAPEC: 🔍
ATT&CK: 🔍

Physical: No
Local: No
Remote: Yes

Availability: 🔍
Status: Not defined

EPSS Score: 🔍
EPSS Percentile: 🔍

Price Prediction: 🔍
Current Price Estimation: 🔍

0-Day	Unlock	Unlock	Unlock	Unlock
Today	Unlock	Unlock	Unlock	Unlock

Nessus ID: 75332
Nessus Name: openSUSE Security Update : otrs (openSUSE-SU-2014:0561-1)
Nessus File: 🔍
Nessus Risk: 🔍
Nessus Family: 🔍
Nessus Port: 🔍

OpenVAS ID: 900962
OpenVAS Name: OTRS Help Desk Cross Site Scripting/Clickjacking Vulnerability
OpenVAS File: 🔍
OpenVAS Family: 🔍

Qualys ID: 🔍
Qualys Name: 🔍

Threat Intelligenceinfo

Interest: 🔍
Active Actors: 🔍
Active APT Groups: 🔍

Countermeasuresinfo

Recommended: Upgrade
Status: 🔍

0-Day Time: 🔍

Upgrade: OTRS 3.3.0

Timelineinfo

03/18/2014 🔍
04/01/2014 +14 days 🔍
04/01/2014 +0 days 🔍
04/02/2014 +1 days 🔍
04/02/2014 +0 days 🔍
06/12/2014 +71 days 🔍
06/13/2014 +1 days 🔍
03/24/2015 +284 days 🔍
05/09/2026 +4064 days 🔍

Sourcesinfo

Advisory: otrs.com
Status: Confirmed
Confirmation: 🔍

CVE: CVE-2014-2553 (🔍)
GCVE (CVE): GCVE-0-2014-2553
GCVE (VulDB): GCVE-100-66850
X-Force: 92232
SecurityFocus: 66567 - OTRS Help Desk CVE-2014-2554 Clickjacking Vulnerability
Secunia: 57616
Vulnerability Center: 44976 - Open Ticket Request System (OTRS) Remote XSS via Vectors Related to Dynamic Fields, Low

See also: 🔍

Entryinfo

Created: 03/24/2015 15:54
Updated: 05/09/2026 12:34
Changes: 03/24/2015 15:54 (63), 05/30/2017 11:13 (9), 02/06/2022 14:23 (3), 05/09/2026 12:34 (18)
Complete: 🔍
Cache ID: 216::103

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