CVE-2019-4718 in Jazz for Service Management
Summary
by MITRE
IBM Jazz for Service Management 3.13 is vulnerable to cross-site scripting. This vulnerability allows users to embed arbitrary JavaScript code in the Web UI thus altering the intended functionality potentially leading to credentials disclosure within a trusted session. IBM X-Force ID: 172123.
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Analysis
by VulDB Data Team • 05/11/2025
IBM Jazz for Service Management version 3.13 contains a cross-site scripting vulnerability that represents a critical security weakness in the web-based user interface. This vulnerability falls under the CWE-79 category of Cross-Site Scripting, where the application fails to properly validate and sanitize user input before rendering it in web pages. The flaw exists in the way the system processes and displays user-supplied data within the web interface, creating an opening for malicious actors to inject malicious JavaScript code.
The technical implementation of this vulnerability allows an attacker to craft specially formatted input that gets executed within the context of a victim's browser session. When a user interacts with the vulnerable application, the malicious script executes with the privileges of the authenticated user, potentially enabling session hijacking attacks. The vulnerability specifically targets the web user interface components where user input is directly rendered without proper sanitization mechanisms. This creates a persistent threat vector where attackers can manipulate the application's behavior and potentially access sensitive information including user credentials and session tokens.
The operational impact of this vulnerability extends beyond simple script execution, as it can lead to full session compromise and credential disclosure within trusted sessions. Attackers can leverage this weakness to steal authentication tokens, access restricted functionality, and potentially escalate privileges within the service management environment. The vulnerability is particularly dangerous because it operates within the trusted session context, meaning that any compromised session can provide attackers with legitimate access to the service management system. This weakness directly impacts the confidentiality and integrity of the service management platform, potentially exposing sensitive organizational data and disrupting business operations.
Mitigation strategies should include implementing comprehensive input validation and output encoding mechanisms to prevent malicious script injection. Organizations should deploy web application firewalls and ensure proper content security policies are enforced. The vulnerability requires immediate patching through IBM's official security updates, as well as regular security assessments of the application's input handling mechanisms. Additionally, implementing proper security monitoring and logging can help detect exploitation attempts. The attack surface can be reduced by following the principle of least privilege and implementing additional authentication controls. Organizations should also consider conducting regular security training for developers to prevent similar vulnerabilities in custom applications built on the Jazz platform. This vulnerability demonstrates the critical importance of secure coding practices and proper input sanitization in web applications, particularly in enterprise service management systems where the compromise of a single session can have widespread organizational impact.