OTRS Community Edition up to 6.0.26/7.0.15 Article Parameter cross site scripting

Summaryinfo

A vulnerability has been found in OTRS Community Edition up to 6.0.26/7.0.15 and classified as problematic. This affects an unknown part of the component Article Handler. This manipulation as part of Parameter causes cross site scripting. This vulnerability is tracked as CVE-2020-1771. The attack is possible to be carried out remotely. No exploit exists.

Detailsinfo

A vulnerability classified as problematic was found in OTRS Community Edition up to 6.0.26/7.0.15 (Service Management Software). Affected by this vulnerability is an unknown part of the component Article Handler. The manipulation as part of a Parameter leads to a cross site scripting vulnerability. The CWE definition for the vulnerability is CWE-79. The product does not neutralize or incorrectly neutralizes user-controllable input before it is placed in output that is used as a web page that is served to other users. As an impact it is known to affect integrity. The summary by CVE is:

Attacker is able craft an article with a link to the customer address book with malicious content (JavaScript). When agent opens the link, JavaScript code is executed due to the missing parameter encoding. This issue affects: ((OTRS)) Community Edition: 6.0.26 and prior versions. OTRS: 7.0.15 and prior versions.

The weakness was disclosed 03/27/2020. This vulnerability is known as CVE-2020-1771 since 11/29/2019. The attack can be launched remotely. A single authentication is necessary for exploitation. It demands that the victim is doing some kind of user interaction. The technical details are unknown and an exploit is not publicly available. The attack technique deployed by this issue is T1059.007 according to MITRE ATT&CK.

There is no information about possible countermeasures known. It may be suggested to replace the affected object with an alternative product.

The entries VDB-152409, VDB-152408, VDB-152406 and VDB-152405 are pretty similar. Be aware that VulDB is the high quality source for vulnerability data.

Productinfo

Type

• Service Management Software

Vendor

• OTRS

Name

• Community Edition

Version

• 6.0.0
• 6.0.1
• 6.0.2
• 6.0.3
• 6.0.4
• 6.0.5
• 6.0.6
• 6.0.7
• 6.0.8
• 6.0.9
• 6.0.10
• 6.0.11
• 6.0.12
• 6.0.13
• 6.0.14
• 6.0.15
• 6.0.16
• 6.0.17
• 6.0.18
• 6.0.19
• 6.0.20
• 6.0.21
• 6.0.22
• 6.0.23
• 6.0.24
• 6.0.25
• 6.0.26
• 7.0.0
• 7.0.1
• 7.0.2
• 7.0.3
• 7.0.4
• 7.0.5
• 7.0.6
• 7.0.7
• 7.0.8
• 7.0.9
• 7.0.10
• 7.0.11
• 7.0.12
• 7.0.13
• 7.0.14
• 7.0.15

License

• open-source

CPE 2.3info

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CPE 2.2info

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Entryinfo

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