Open Ticket Request System up to 3.3.15/4.0.18/5.0.13 Attachment cross site scripting

CVSS Meta Temp Score CVSS is a standardized scoring system to determine possibilities of attacks. The Temp Score considers temporal factors like disclosure, exploit and countermeasures. The unique Meta Score calculates the average score of different sources to provide a normalized scoring system.	Current Exploit Price (≈) Our analysts are monitoring exploit markets and are in contact with vulnerability brokers. The range indicates the observed or calculated exploit price to be seen on exploit markets. A good indicator to understand the monetary effort required for and the popularity of an attack.	CTI Interest Score Our Cyber Threat Intelligence team is monitoring different web sites, mailing lists, exploit markets and social media networks. The CTI Interest Score identifies the interest of attackers and the security community for this specific vulnerability in real-time. A high score indicates an elevated risk to be targeted for this vulnerability.
5.1	$0-$5k	0.00

Summaryinfo

A vulnerability was found in Open Ticket Request System up to 3.3.15/4.0.18/5.0.13. It has been classified as problematic. Affected by this vulnerability is an unknown functionality of the component Attachment Handler. Performing a manipulation results in cross site scripting. This vulnerability was named CVE-2016-9139. The attack may be initiated remotely. There is no available exploit. Upgrading the affected component is recommended.

Detailsinfo

A vulnerability was found in Open Ticket Request System up to 3.3.15/4.0.18/5.0.13 (Ticket Tracking Software). It has been classified as problematic. This affects an unknown code block of the component Attachment Handler. The manipulation with an unknown input leads to a cross site scripting vulnerability. CWE is classifying the issue as CWE-79. The product does not neutralize or incorrectly neutralizes user-controllable input before it is placed in output that is used as a web page that is served to other users. This is going to have an impact on integrity. The summary by CVE is:

Cross-site scripting (XSS) vulnerability in Open Ticket Request System (OTRS) 3.3.x before 3.3.16, 4.0.x before 4.0.19, and 5.0.x before 5.0.14 allows remote attackers to inject arbitrary web script or HTML via a crafted attachment.

The bug was discovered 11/01/2016. The weakness was presented 02/17/2017 (Website). The advisory is shared at otrs.com. This vulnerability is uniquely identified as CVE-2016-9139 since 11/01/2016. It is possible to initiate the attack remotely. No form of authentication is needed for exploitation. It demands that the victim is doing some kind of user interaction. Neither technical details nor an exploit are publicly available. MITRE ATT&CK project uses the attack technique T1059.007 for this issue.

The vulnerability was handled as a non-public zero-day exploit for at least 16 days. During that time the estimated underground price was around $0-$5k. The vulnerability scanner Nessus provides a plugin with the ID 94950 (openSUSE Security Update : otrs (openSUSE-2016-1316)), which helps to determine the existence of the flaw in a target environment. It is assigned to the family SuSE Local Security Checks and running in the context l. The commercial vulnerability scanner Qualys is able to test this issue with plugin 169527 (OpenSuSE Security Update for otrs (openSUSE-SU-2016:2844-1)).

Upgrading to version 3.3.16, 4.0.19 or 5.0.14 eliminates this vulnerability. A possible mitigation has been published even before and not after the disclosure of the vulnerability.

The vulnerability is also documented in the databases at Tenable (94950) and SecurityFocus (BID 94141†). If you want to get the best quality for vulnerability data then you always have to consider VulDB.

Productinfo

Type

• Ticket Tracking Software

Name

• Open Ticket Request System

Version

• 3.3.0
• 3.3.1
• 3.3.2
• 3.3.3
• 3.3.4
• 3.3.5
• 3.3.6
• 3.3.7
• 3.3.8
• 3.3.9
• 3.3.10
• 3.3.11
• 3.3.12
• 3.3.13
• 3.3.14
• 3.3.15
• 4.0.0
• 4.0.1
• 4.0.2
• 4.0.3
• 4.0.4
• 4.0.5
• 4.0.6
• 4.0.7
• 4.0.8
• 4.0.9
• 4.0.10
• 4.0.11
• 4.0.12
• 4.0.13
• 4.0.14
• 4.0.15
• 4.0.16
• 4.0.17
• 4.0.18
• 5.0.0
• 5.0.1
• 5.0.2
• 5.0.3
• 5.0.4
• 5.0.5
• 5.0.6
• 5.0.7
• 5.0.8
• 5.0.9
• 5.0.10
• 5.0.11
• 5.0.12
• 5.0.13

License

• free

CPE 2.3info

• 🔍
• 🔍
• 🔍

CPE 2.2info

• 🔍
• 🔍
• 🔍

CVSSv4info

VulDB Vector: 🔍
VulDB Reliability: 🔍

CVSSv3info

VulDB Meta Base Score: 5.2
VulDB Meta Temp Score: 5.1

VulDB Base Score: 4.3
VulDB Temp Score: 4.1
VulDB Vector: 🔍
VulDB Reliability: 🔍

NVD Base Score: 6.1
NVD Vector: 🔍

CVSSv2info

AV	AC	Au	C	I	A
💳	💳	💳	💳	💳	💳
💳	💳	💳	💳	💳	💳
💳	💳	💳	💳	💳	💳

Vector	Complexity	Authentication	Confidentiality	Integrity	Availability
Unlock	Unlock	Unlock	Unlock	Unlock	Unlock
Unlock	Unlock	Unlock	Unlock	Unlock	Unlock
Unlock	Unlock	Unlock	Unlock	Unlock	Unlock

VulDB Base Score: 🔍
VulDB Temp Score: 🔍
VulDB Reliability: 🔍

NVD Base Score: 🔍

Exploitinginfo

Class: Cross site scripting
CWE: CWE-79 / CWE-94 / CWE-74
CAPEC: 🔍
ATT&CK: 🔍

Physical: No
Local: No
Remote: Yes

Availability: 🔍
Status: Not defined

EPSS Score: 🔍
EPSS Percentile: 🔍

Price Prediction: 🔍
Current Price Estimation: 🔍

0-Day	Unlock	Unlock	Unlock	Unlock
Today	Unlock	Unlock	Unlock	Unlock

Nessus ID: 94950
Nessus Name: openSUSE Security Update : otrs (openSUSE-2016-1316)
Nessus File: 🔍
Nessus Risk: 🔍
Nessus Family: 🔍
Nessus Context: 🔍

OpenVAS ID: 55129
OpenVAS Name: OTRS XSS Vulnerability
OpenVAS File: 🔍
OpenVAS Family: 🔍

Qualys ID: 🔍
Qualys Name: 🔍

Threat Intelligenceinfo

Interest: 🔍
Active Actors: 🔍
Active APT Groups: 🔍

Countermeasuresinfo

Recommended: Upgrade
Status: 🔍

0-Day Time: 🔍

Upgrade: Open Ticket Request System 3.3.16/4.0.19/5.0.14

Timelineinfo

11/01/2016 🔍
11/01/2016 +0 days 🔍
11/01/2016 +0 days 🔍
11/17/2016 +16 days 🔍
11/18/2016 +1 days 🔍
02/16/2017 +90 days 🔍
02/17/2017 +1 days 🔍
02/17/2017 +0 days 🔍
09/17/2024 +2769 days 🔍

Sourcesinfo

Advisory: otrs.com
Status: Not defined
Confirmation: 🔍

CVE: CVE-2016-9139 (🔍)
GCVE (CVE): GCVE-0-2016-9139
GCVE (VulDB): GCVE-100-97053
SecurityFocus: 94141 - OTRS CVE-2016-9139 JavaScript Code Injection Vulnerability
OSVDB: - CVE-2016-9139 - Open Ticket Request System - Cross-Site Scripting Issue

Entryinfo

Created: 02/17/2017 11:44
Updated: 09/17/2024 13:22
Changes: 02/17/2017 11:44 (71), 08/15/2020 12:31 (6), 09/17/2024 13:22 (18)
Complete: 🔍
Cache ID: 216::103

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