A vulnerability has been found in Open Ticket Request System up to 4.0.32/5.0.30/6.0.12 (Ticket Tracking Software) and classified as critical. Affected by this vulnerability is some unknown processing. The manipulation with an unknown input leads to a access control vulnerability. The CWE definition for the vulnerability is CWE-284. The product does not restrict or incorrectly restricts access to a resource from an unauthorized actor. As an impact it is known to affect confidentiality, integrity, and availability. The summary by CVE is:

Open Ticket Request System (OTRS) 4.0.x before 4.0.33, 5.0.x before 5.0.31, and 6.0.x before 6.0.13 allows an authenticated user to delete files via a modified submission form because upload caching is mishandled.

The bug was discovered 11/09/2018. The weakness was presented 11/11/2018 (Website). It is possible to read the advisory at community.otrs.com. This vulnerability is known as CVE-2018-19143 since 11/09/2018. The attack can be launched remotely. Required for exploitation is a single authentication. The technical details are unknown and an exploit is not publicly available. The attack technique deployed by this issue is T1068 according to MITRE ATT&CK.

The vulnerability was handled as a non-public zero-day exploit for at least 2 days. During that time the estimated underground price was around $0-$5k. The vulnerability scanner Nessus provides a plugin with the ID 119120 (Debian DLA-1592-1 : otrs2 security update), which helps to determine the existence of the flaw in a target environment. It is assigned to the family Debian Local Security Checks and running in the context l. The commercial vulnerability scanner Qualys is able to test this issue with plugin 176832 (Debian Security Update for otrs2 (DLA 1592-1)).

Upgrading to version 4.0.33, 5.0.31 or 6.0.13 eliminates this vulnerability. A possible mitigation has been published 2 weeks after the disclosure of the vulnerability.

The vulnerability is also documented in the vulnerability database at Tenable (119120). See 126641 for similar entry.

Productinfo

Type

• Ticket Tracking Software

Name

• Open Ticket Request System

Version

• 4.0.0
• 4.0.1
• 4.0.2
• 4.0.3
• 4.0.4
• 4.0.5
• 4.0.6
• 4.0.7
• 4.0.8
• 4.0.9
• 4.0.10
• 4.0.11
• 4.0.12
• 4.0.13
• 4.0.14
• 4.0.15
• 4.0.16
• 4.0.17
• 4.0.18
• 4.0.19
• 4.0.20
• 4.0.21
• 4.0.22
• 4.0.23
• 4.0.24
• 4.0.25
• 4.0.26
• 4.0.27
• 4.0.28
• 4.0.29
• 4.0.30
• 4.0.31
• 4.0.32
• 5.0.0
• 5.0.1
• 5.0.2
• 5.0.3
• 5.0.4
• 5.0.5
• 5.0.6
• 5.0.7
• 5.0.8
• 5.0.9
• 5.0.10
• 5.0.11
• 5.0.12
• 5.0.13
• 5.0.14
• 5.0.15
• 5.0.16
• 5.0.17
• 5.0.18
• 5.0.19
• 5.0.20
• 5.0.21
• 5.0.22
• 5.0.23
• 5.0.24
• 5.0.25
• 5.0.26
• 5.0.27
• 5.0.28
• 5.0.29
• 5.0.30
• 6.0.0
• 6.0.1
• 6.0.2
• 6.0.3
• 6.0.4
• 6.0.5
• 6.0.6
• 6.0.7
• 6.0.8
• 6.0.9
• 6.0.10
• 6.0.11
• 6.0.12

License

• free

CPE 2.3info

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CPE 2.2info

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