Enhancesoft osTicket up to 1.10.1 Password Reset credentials management

CVSS Meta Temp Score
CVSS is a standardized scoring system to determine possibilities of attacks. The Temp Score considers temporal factors like disclosure, exploit and countermeasures. The unique Meta Score calculates the average score of different sources to provide a normalized scoring system.
Current Exploit Price (≈)
Our analysts are monitoring exploit markets and are in contact with vulnerability brokers. The range indicates the observed or calculated exploit price to be seen on exploit markets. A good indicator to understand the monetary effort required for and the popularity of an attack.
CTI Interest Score
Our Cyber Threat Intelligence team is monitoring different web sites, mailing lists, exploit markets and social media networks. The CTI Interest Score identifies the interest of attackers and the security community for this specific vulnerability in real-time. A high score indicates an elevated risk to be targeted for this vulnerability.

A vulnerability classified as critical has been found in Enhancesoft osTicket up to 1.10.1 (Ticket Tracking Software). Affected is some unknown processing of the component Password Reset. The manipulation with an unknown input leads to a privilege escalation vulnerability. CWE is classifying the issue as CWE-255. This is going to have an impact on confidentiality, integrity, and availability. CVE summarizes:

Enhancesoft osTicket before 1.10.2 allows remote attackers to reset arbitrary passwords (when an associated e-mail address is known) by leveraging guest access and guessing a 6-digit number.

The bug was discovered 03/22/2018. The weakness was presented 03/27/2018 (Website). The advisory is shared for download at blog.securityevaluators.com. This vulnerability is traded as CVE-2018-7195 since 02/17/2018. It is possible to launch the attack remotely. The exploitation doesn't require any form of authentication. There are neither technical details nor an exploit publicly available. The MITRE ATT&CK project declares the attack technique as T1552.

The vulnerability was handled as a non-public zero-day exploit for at least 5 days. During that time the estimated underground price was around $0-$5k.

Upgrading to version 1.10.2 eliminates this vulnerability.

See 115125, 115126, 115127 and 115129 for similar entries.





CPE 2.3infoedit

CPE 2.2infoedit


VulDB Meta Base Score: 6.8
VulDB Meta Temp Score: 6.7

VulDB Base Score: 5.6
VulDB Temp Score: 5.4
VulDB Vector: 🔍
VulDB Reliability: 🔍

NVD Base Score: 8.1
NVD Vector: 🔍



VulDB Base Score: 🔍
VulDB Temp Score: 🔍
VulDB Reliability: 🔍

NVD Base Score: 🔍


Class: Privilege escalation
CWE: CWE-255
ATT&CK: T1552

Local: No
Remote: Yes

Availability: 🔍
Status: Not defined

EPSS Score: 🔍
EPSS Percentile: 🔍

Price Prediction: 🔍
Current Price Estimation: 🔍


Threat Intelligenceinfoedit

Interest: 🔍
Active Actors: 🔍
Active APT Groups: 🔍


Recommended: Upgrade
Status: 🔍

0-Day Time: 🔍

Upgrade: osTicket 1.10.2


02/17/2018 🔍
03/22/2018 +33 days 🔍
03/27/2018 +5 days 🔍
03/27/2018 +0 days 🔍
03/28/2018 +1 days 🔍
01/17/2020 +660 days 🔍


Advisory: blog.securityevaluators.com
Status: Not defined

CVE: CVE-2018-7195 (🔍)
See also: 🔍


Created: 03/28/2018 09:09 AM
Updated: 01/17/2020 01:39 PM
Changes: (1) vulnerability_discoverydate
Complete: 🔍


No comments yet. Languages: en.

Please log in to comment.

Want to stay up to date on a daily basis?

Enable the mail alert feature now!