CVE-2006-7144 in Call Center Software
Summary
by MITRE
SQL injection vulnerability in Call Center Software 0.93 and earlier allows remote attackers to execute arbitrary SQL commands and bypass authentication via the user name in the login page.
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Analysis
by VulDB Data Team • 10/11/2017
The vulnerability identified as CVE-2006-7144 represents a critical sql injection flaw within Call Center Software version 093 and earlier releases. This weakness resides in the authentication mechanism of the application where user input validation is insufficiently implemented. The vulnerability specifically targets the username parameter submitted during the login process, creating an exploitable entry point for malicious actors seeking unauthorized system access. The flaw allows remote attackers to manipulate the underlying database queries through crafted input, effectively bypassing the intended authentication controls. This type of vulnerability falls under the common weakness enumeration category CWE-89 which specifically addresses sql injection attacks where untrusted data is incorporated into sql commands without proper sanitization or parameterization.
The technical exploitation of this vulnerability occurs when an attacker submits maliciously crafted username input that contains sql payload sequences. The application fails to properly escape or parameterize the user input before incorporating it into database queries, enabling attackers to manipulate the intended sql statement execution. When the application processes this malicious input, it executes unintended sql commands that can range from simple data extraction to full database manipulation. The impact extends beyond mere data theft as attackers can potentially escalate privileges, modify user accounts, or even gain administrative control over the call center system. This vulnerability directly violates the principle of input validation and demonstrates poor secure coding practices where user-supplied data is directly concatenated into sql queries without appropriate sanitization measures.
From an operational perspective, this vulnerability creates significant risk for organizations relying on call center software for customer service operations. The remote execution capability means that attackers can exploit this flaw from anywhere on the internet without requiring physical access to the system or local network presence. Successful exploitation can lead to complete compromise of the call center database, exposing sensitive customer information including personal identification details, contact information, and potentially financial data. The authentication bypass aspect particularly concerning as it allows attackers to impersonate legitimate users and access restricted functionality within the application. Organizations may face regulatory compliance violations, reputational damage, and potential legal consequences if customer data is compromised through such vulnerabilities. The vulnerability also represents a persistent threat since it affects all versions prior to 094, indicating a long-standing security flaw that was not properly addressed in the software lifecycle.
Mitigation strategies for CVE-2006-7144 should focus on immediate remediation through software updates to version 094 or later where the sql injection vulnerability has been addressed. Organizations must implement proper input validation and parameterized queries throughout the application codebase to prevent similar issues from occurring in the future. The implementation of web application firewalls can provide additional protective layers against sql injection attempts, while regular security assessments and code reviews should be conducted to identify potential injection points. Security teams should also establish proper monitoring of login attempts and database access patterns to detect anomalous behavior that may indicate exploitation attempts. According to ATT&CK framework, this vulnerability maps to technique T1190 for exploit public-facing application and T1078 for valid accounts, highlighting the multi-stage attack approach that threat actors can employ. Organizations should also consider implementing principle of least privilege access controls and regular security training for developers to prevent similar coding vulnerabilities in future software development cycles. The vulnerability serves as a critical reminder of the importance of secure coding practices and the necessity of thorough security testing before software deployment, particularly in applications handling sensitive customer data.